Monday, April 20, 2009

I Love This and Can’t Live Without It

Have you ever found that perfect top/blouse/pants/skirt/jacket/coat and said to yourself, “I must have this and cannot live without it?”

If this has happened to you, only to find out the store you’re in doesn’t carry your size and/or color, there is generally a solution to your problem.

Have the store order it for you and send it directly to the address of your choosing.

Sometimes, if there’s a particular item you want, it may be sold-out online. The store should be able to order it for you from another store (somewhere in the United States) and have it shipped directly to the address of your choice.

At my store, the shipping costs $7.50. We can even do overnight delivery for $12.

Sometimes it’s worth it if you’re working within a tight time frame and need that perfect dress for a wedding next weekend.

Just ask your friendly sales associate what the options are. She’ll be glad to help you.

1 comment:

Jonathon D. Colman said...

Another interesting option: I'm more likely to place this sort of order if there's free shipping. Some stores (REI is one of them) offer free shipping to the store itself.

This has three great effects: 1) the customers completes the purchase instead of abandoning it, 2) the customer doesn't feel like they're paying a premium (cost of shipping), and 3) the customer is guaranteed to return to the store... and may make another purchase (accessories, related items, etc.) when they do!